Trying Before You Buy: 7 Reasons Why Visiting the Local Mattress Store Might Be a Better Choice Than Ordering Online
Mahadev Desai is the Founder and CEO of gharpedia.com and SDCPL a leading design consultancy firm having strong national presence. He has a degree in Civil Engineering (BE) and Law (LLB) and has rich experience of 45 years. Besides being the Editor in Chief, he also mentors team at GharPedia. He is associated with many professional bodies. He is also co-founder of 1mnt.in the first in Industry software for contractors’ billing. He is a voracious reader, edited 4 books, and pioneer of book reading movement in Gujarat, India.
More and more people are turning to the internet when it comes to making purchases. It is because internet shopping is convenient and is often less expensive than shopping at stores. However, there are some items that are better if you shop for them in person. Buying a mattress is one such thing which is more preferable to buy from local stores rather than buying it online.
Why is Buying a Mattress Preferable from Local Store Rather Than Online?
Below is a closer look at the various reasons it is best to shop for bedding in stores rather than purchasing online.
01. The Ability to Try Mattress
When it comes to the rest you get each night, mattresses are rather important. Because of that, it is best to have the option to test a few before committing to one. Shopping online does not give consumers the option to test mattresses before making a purchase.
Mattresses come in a variety of styles, firmnesses, and materials they are made from. Shopping at local stores allow consumers to lie on it so that they can determine for themselves whether they like a firm, soft, or a combination of both as they feed it when it comes to their mattress.
02. Customer Service while Buying A Mattress
Buying a mattress is not something people do very often. Because of that, most people are not experts when it comes to buying one. Shopping at a local store allows you to get in front of an expert so your questions and concerns can be addressed. This type of interaction will allow you to make a better decision when it comes to the type of mattress you purchase.
Shopping in a store will allow the consumer the opportunity to ask many questions while the sales associate guides them through the process of making a selection. The sales staff will listen to the different specifications you may have and lead you in the right direction based on your needs and budget. If you visit more than one store or brand, you will not only be able to compare products but will yourself educate more during interactions with sales staff.
03. A Physical Store to Visit When You Need an Assistance!
Buying a mattress is considered a large purchase, especially if you are looking for quality. After you make the purchase, you have a shop to visit if you need assistance. For example, it is much easier to visit a store to exchange or return mattress pads, protectors, pillows, and bedding, than it is to deal with online returns.
Buying a mattress from an actual store gives consumers peace of mind. In case something happens, they can rest assured the store will send out their employees to retrieve, replace, or fix the mattress. Buying it online does not give the consumer those options and will require a lot of work on their end to deal with a return or exchange of any sort.
04. The Opportunity to Negotiate while Buying A Mattress
More and more people are learning that almost everything is negotiable, and this holds true for mattresses. Visiting a local shop allows the consumer to negotiate a lower price or ask for additional items for the same price. Many retailers are anxious to make a sale and will definitely entertain a lower price than the mattress is listed for.
Shopping online does not allow you to negotiate the price or delivery fee. Consumers must pay the price listed that too in advance as well as wait longer for the purchase to be delivered.
05. Communication is Much Faster When it Comes to Questions or Issues
An online purchase can be very annoying at times, especially because the communication from the seller may be slow. This is because all communication must be made via email. Response times may take days, if not a week. This can be frustrating for the consumer, as they would like their questions and concerns addressed as soon as possible.
06. Peace of Mind
When you decide to make an online purchase, you are relying heavily on the reviews of others when you make a decision. This is not necessarily bad, but the majority of reviews are biased or personal opinions. As one mattress type does not fit the needs of everyone. Shopping in a store will allow you to make an informed decision based on your preferences no matter what online reviewers think about it.
Many consumers find it easier to spend a day shopping at a couple of mattress stores versus spending hours reading reviews on the hundreds of styles available to choose from. A consumer can simply walk into a store and tell the associate exactly what they want. If shoppers don’t know what it is they are looking for, that is fine. A sales associate will help you every step of the way as long as you know your needs and what you are willing to spend.
07. The Mattress Store’s Policy on Returns
Local stores are more likely to offer consumers return policies to cover any losses they may have encountered. Many stores allow you to return a mattress for a full refund or exchange and will work with you to ensure you are satisfied with the one you pick. Stores are in the business of keeping their customers happy and will go above and beyond to make sure that occurs.
Online mattress sites cannot offer personality and customer service, as they are only in it to make a profit. This can be problematic for the consumer, especially if they encounter issues once the mattress has been delivered. Some sites may take a longer period of time to respond, while others may not respond at all. Online sites may also charge a high fee to pick up the mattress for a return as well as taking a long time to get things processed. This can leave the consumer without a mattress to sleep on for quite some time.
On a final note, every person needs to ensure they are getting a restful night of sleep, and that includes having the right mattress that fits their needs. In order to do this, make sure you are shopping in person to find a mattress that has everything you want for a peaceful night’s sleep. Get the advice of experts, and ask them various questions to determine which mattress is better for you. Spending extra time at a store rather than your computer will pay off in the end.
I hope you found our article helpful. If you are going to buy them now from a local store, here I also share with you the amazing benefits of buying a firm mattress. Have a look:
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